How do I process a return?

Online returns and exchanges couldn't be easier. To process a return follow these steps and a team member will be in contact with you shortly.

1. Open the return portal: https://publicbikes.returnscenter.com/

2. Enter order number (no uses of # or PB needed) and enter in the email address used when making the order.

3. Select which item/s you'd like to return by clicking the eligible item/s from the dropdown. 

4. Select "next" bar at the bottom of the screen

5. Select the the reason you're returning the item/s.

5. Upload images if your product you received is damaged or defective (if not applicable, just select done).

6. Select how we can resolve your return (refund, send a replacement, ect.)

7. Select the applicable return method.

8. Review your return and select "Submit" to complete.

9. A team member will provide you with a label once your return has been approved. Please allow up to 24-48 hours.

10. Print return label and mail back package.

Once the package is delivered back to our warehouse and inspected, the refund (less shipping and assembly) will be initiated.