Can I exchange items from an online order? March 29, 2022 15:32 You are welcome to exchange eligible items at any of our participating Mike's Bikes locations. Otherwise, items must be returned for a refund (click here to see how), and the new item purchased. Related articles How do I process a return? How long does my refund take to process? Return Policy Is assembly required for adult bikes? Fees related to shipping. Comments 0 comments Please sign in to leave a comment.